On-site
Observation ( Action Protocol )
- It is a process which involves observing, recording, and interpreting the expert's problem-solving process while it takes place.
- The knowledge developer does more listening than talking; avoids giving advice and usually does not pass his/her own judgment on what is being observed, even if it seems incorrect; and most of all, does not argue with the expert while the expert is performing the task.
- Compared to the process of interviewing, on-site observation brings the knowledge developer closer to the actual steps, techniques, and procedures used by the expert.
- One disadvantage is that sometimes some experts to not like the idea of being observed.
- The reaction of other people (in the observation setting) can also be a problem causing distraction.
- Another disadvantage is the accuracy/completeness of the captured knowledge.
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